Podcasts

Crisis and Change Management

Rebecca Scorzato of Control Risks outlines the crisis and change management challenges companies face with ‘the new normal.’

Rebecca notes the significant learning from COVID is the absolute necessity of technology for all aspects of crisis management. There is a significant rise in crises as a byproduct of the pandemic, highlighting the importance of crisis management and business continuity program. COVID has increased the attention on the discipline of both crisis management and business continuity. This has resulted in increases in the job market with a demand for these roles, practitioners getting additional credentials for example from BSI or DRI and salaries have also markedly increased.

COVID has also raised to the value of business continuity planning. One of the key lessons learned from COVID was that traditional business continuity plans did not include assumptions/scenarios around a disruptive event of this duration/scale. Plans that considered a pandemic were largely based on loss of people and loss of facility. This was very relevant for the workforce shortages that some industries continue to experience, certainly in healthcare but not for an event where there was such a prolonged loss of access to mobility and suppliers.

Rebecca Scorzato is a Partner for Control Risks, an international consultancy, based in Washington DC. She oversees many of our key client relationships in the business resilience arena and consults significantly on security, crisis resilience and cyber related matters. Rebecca also oversees the specialty workplace violence and threat management team in the US.

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