Predictive insights, improves resource allocation, boosts customer satisfaction
Predictive insights, improves resource allocation, boosts customer satisfaction
EverSmart Washroom provides you with new data and insight into what needs to be cleaned and how often. Resources are allocated based on need rather than rote routines improve performance and reduce cost – all while defending the reputation of your business and brand from the calamity of filthy restrooms and common areas. Cleaning performance is tracked and enforced in a granular way, with definitive response time data, usage patterns, preventative maintenance alerts and customer experience ratings. Our robust dashboards, scoring and alerts drive labor savings and improved customer satisfaction and resolve issues like leaks and supply clogs before they become major issues.
View the EverSmart Clean video on YouTube here.
How it works
- IMPROVE VISIBILITY AND RESPONSIVENESS: The ability of staff to clock into a space that has received a service request enables you to measure and document the responsiveness of your team or differentiate performance among your staff.
- PREDICTIVE DATA: EverSmart Washroom’s feedback stations empower occupants to be your eyes and ears in the building, providing timely notice of supply issues (need soap/towels) or pose potential problems (toilet overflow, water leak), a key driver client satisfaction.
- TRACK CUSTOMER SATISFACTION: Our feedback stations allow occupants to rate performance, giving you something to crow about or follow-up if satisfaction is falling short.
- DIFFERENTIATION: Deploying EverSmart Washroom pays for itself in as little as three months as it positions you as an innovator in the industry, enabling you to win an outsized share of new business in today’s increasing competitive environment. Cleaning contractors can fulfill contract SLAs with fewer resources in the face of staffing challenges, completing side projects with the surplus capacity, or reducing shift hours to increase profitability.
‘SERCO installed Microshare and associated sensors at (the UK’s) James Cook Hospital. They have used Microshare for tracking wheelchairs, EverSmart for toilet usage to guide cleaning efforts and bed occupancy. Within six months they were seeing positive benefits from using Microshare at the hospital. SERCO sees no end of possibilities for how Microshare might be used at other hospitals and indeed, other client locations.’
John Lockett, Group CIO, SERCO
