Predictive insights, improves resource allocation, boosts customer satisfaction
Predictive insights, improves resource allocation, boosts customer satisfaction
EverSmart Clean provides you with new data and insight into what needs to be cleaned and how often. Resources are allocated based on need rather than rote routines, improving performance and reducing cost. Managers of outsourced cleaning contractors can track their performance in a granular way, with data that shows definitive response times, usage patterns and customer satisfaction. Our robust dashboards, scoring and alerts drive labor savings of 10-20% by cleaning the rights spaces at the right time to improve customer satisfaction and resolve issues like leaks and supply clogs before they become major issues.
View the EverSmart Clean video on YouTube here.
How it works
- IMPROVE VISIBILITY AND RESPONSIVENESS: The ability of staff to clock into a space that has received a service request enables you to measure and document the responsiveness of your team or differentiate performance among your staff.
- MEET SLAs IN TIGHT LABOR ENVIRONMENT: EverSmart Clean helps you fulfill contract SLAs with fewer resources in the face of staffing challenges, completing side projects with the surplus capacity, or reducing shift hours to increase profitability.
- PREDICTIVE DATA: EverSmart Clean’s Touchfree Feedback™ stations empower occupants to be your eyes and ears in the building, providing timely notice of supply issues (need soap/towels) or pose potential problems (toilet overflow, water leak), a key driver client satisfaction.
- TRACK CUSTOMER SATISFACTION: Touchfree Feedback™ stations allows occupants to rate performance, giving you something to crow about or follow-up if satisfaction is falling short.
- DIFFERENTIATION: Deploying EverSmart Clean pays for itself in as little as three months as it positions you as an innovator in the industry, enabling you to win an outsized share of new business in today’s increasing competitive environment.
‘SERCO installed Microshare and associated sensors at (the UK’s) James Cook Hospital. They have used Microshare for tracking wheelchairs, EverSmart for toilet usage to guide cleaning efforts and bed occupancy. Within six months they were seeing positive benefits from using Microshare at the hospital. SERCO sees no end of possibilities for how Microshare might be used at other hospitals and indeed, other client locations.’
John Lockett, Group CIO, SERCO
